Email: support@cashlessng.com

Welcome to our Frequently Asked Questions.
You have questions? We have the answers.

Frequently Asked Questions

 What is CashlessNG?
    A convenient, safe and reliable payment gateway for businesses to receive payments online.
    Individuals gets cash-back when they pay merchants online and agents also earn good commission for referring merchants.
 How to accept payment on my website/online store or integrate them to CashlessNG?
    1. Login into your merchant account or Sign-up.
    2. Select 'My Merchant Account' from Accounts menu.
    3. Click 'My Integration Code'
    4. Follow the instructions to integrate your website and/or online store.
 How to fund my account?
    1. Login to your account.
    2. Select 'Top-up Account' on the left menu
    3. Enter amount and click Continue
    4. Enter your card details to top-up your account.
 How to add my bank account?
    1. Login to your account.
    2. Click 'Add Bank Account' on the left menu
    3. Click 'New' button
    4. Enter the bank details and save.
 How to withdraw from my account?
    1. Login to your account.
    2. Click 'Withdraw from Account' on the left menu
    3. Click 'New Withdraw' button below
    4. Select a bank account, enter amount and Save.
 NB:Your request will be processed within 48 hours.
 Is Account opening free?
    Yes, it is free. Sign-up today!
 What are the applicable transaction charges, cash-backs and commissions?
 Merchant Account
 Top-up: 1.5% of Top-up amount with a cap of N2,000.00
 Make Payment: 0% fees.
 Cash Back: 1% of payment amount is returned instantly into your account.
 Withdraw: 1.5% + N100.00
 Receive Payment: 2.99% of amount (Maximum N5,000.00).

 Personal Account
 Top-up: 1.5% of Top-up amount with a cap of N2,000.00
 Make Payment: 0% fees.
 Cash Back: 1% of payment amount is returned instantly into your account.
 Withdraw: 1.5% + N100.00

 Agent Account
 Top-up: 1.5% of Top-up amount with a cap of N2,000.00
 Make Payment: 0% fees.
 Cash Back: 1% of payment amount is returned instantly into your account.
 Withdraw: 1.5% + N100.00
 Commission: 1% of amount paid to merchant at a cap of N100 per transaction.
 When will my money reflect in the provided bank account?
    Money will be paid within 48 hours.
 Is Cashless NG safe?
    Cashless NG payment gateway is built using world best practices on the most secured platform.
    The payment gateway is secured with SSL, highest level of encryption, regularly scanned for malware, scheduled daily back-up 
    and constant monitoring.

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